Return & Exchange Policy
How do I place an order?
Explore products: Browse through the categories under shop collections
- Click on the product: Click on the product you want to purchase to view its details.
- Choose options: If the product has variations (size, color, etc.), select your desired options.
- Add to Cart: Click the “Add to Cart” button to add the product to your shopping cart.
- View Cart: Click on the cart icon or “View Cart” button, usually located in the header or a side menu.
- Review items: Check the products in your cart to ensure everything is correct. You can adjust quantities or remove items if needed.
- Proceed to Checkout: Click the “Proceed to Checkout” button.
- Billing Details: Enter your billing information including name, address, email, and phone number.
- Place Order: Click the “Place Order” button to complete your purchase.
How do I choose the right fragrance?
Choosing the right fragrance depends on your personality, lifestyle, and preferences. Fresh and aquatic scents are ideal for everyday wear, while richer and more intense fragrances are perfect for evenings and special occasions. If you're unsure, our team is happy to help you find your signature scent.
Are your fragrances authentic?
Yes. At Kensa Beauty & Scents, we are committed to offering authentic, high-quality fragrances sourced from trusted suppliers and reputable brands.
How long do your fragrances last?
Fragrance longevity varies depending on the scent, skin type, and environment. Most of our premium fragrances offer long-lasting performance, with many lasting between 6 and 12 hours or more.
What is the difference between Eau de Parfum and Eau de Toilette?
Eau de Parfum contains a higher concentration of fragrance oils, making it richer and longer-lasting. Eau de Toilette is lighter, fresher, and typically better suited for everyday wear and warmer climates.
Which payment methods do you accept?
We are pleased to offer a range of convenient payment methods, including Mpesa, Visa, Mastercard, Airtel Money, and Vodaphone. Choose the option that best suits your preferences and enjoy a seamless shopping experience with us.
How can I make my fragrance last longer?
Apply fragrance to pulse points such as the wrists, neck, and behind the ears. Moisturizing your skin before application and storing your fragrance in a cool, dry place can also help improve longevity.
Do you offer delivery?
Yes, we do! We are pleased to offer shipping services to all countries within East Africa. This includes:
- Kenya
- Uganda
- Tanzania
- Rwanda
- Burundi
- South Sudan
Place your order today and enjoy reliable shipping to any of these East African countries.
